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    Tips for Successful Patient Onboarding in Remote Patient Monitoring

    Tips for Successful Patient Onboarding in Remote Patient Monitoring

    The many benefits of remote patient monitoring (RPM) are well-established.1  Hospital systems, physician groups, and rural health groups are adopting RPM (also known as remote physiologic monitoring), technologies as valuable tools that can contribute to the following:

    • Enhancing high-quality patient care
    • Increasing patient/family satisfaction
    • Improving health outcomes

    The Centers for Medicare and Medicaid Services (CMS) has continued to support the use of remote patient monitoring, most notably since the onset of the COVID-19 pandemic.2 Commercial insurance carriers have followed suit by acknowledging RPM as a covered intervention, particularly for chronic conditions. This flexibility can cause an increase in medical practice revenue without bringing in new patients.

    To maximize the potential of patient engagement in RPM, the clinical care team at Medek Health Systems emphasizes that a well-executed patient onboarding process creates the best environment for cost-effective and high-quality patient care. Today, we share 5 tips on successful patient onboarding of remote physiologic monitoring interventions.

    ***

    Medek Heath can assist with all of the following strategies.

    1. Get the Entire Team Involved

    Fortunately, public health experts no longer see doctors as the sole providers for delivering patient care. Instead, doctors are seen as team leaders that guide nursing staff, therapists, and other specialists in providing effective interdisciplinary treatment.3 The technological features of remote physiologic monitoring are easy for staff and patients to use and understand. RPM systems can include the following:

    • Blood pressure cuff
    • Pulse oximeter
    • Weight scale
    • Glucose meter

    Data is collected in real-time as soon as the patient (or family member) takes measurements. All authorized team members can see data immediately on HIPAA-secured portals. This allows staff to provide timely patient education and positive reinforcement of healthy behaviors.

    ADDITIONAL RESOURCE: How to involve your healthcare team in remote patient monitoring

    2. Identify the Patient Population

    As RPM continues to grow in popularity,4 more acute and chronic conditions may be reimbursed by major insurance carriers, including Medicare and Medicaid. Per the Department of Health and Human Services, many conditions and symptoms are monitored effectively by remote patient monitoring devices, including and not limited to:

    • Cardiac conditions
    • Diabetes
    • Weight loss/gain
    • Chronic obstructive pulmonary disease (COPD)
    • Asthma5

    Doctors and other health professionals will easily be able to identify their patients who may benefit from RPM interventions. In addition, the Medek clinical care team can assist in patient screenings upon request of your medical practice. ***It’s important to note that the RPM process begins only with a doctor’s prescription.

    ADDITIONAL RESOURCE: Remote Patient Monitoring for Chronic Conditions

    3. Communicate the Benefits of RPM to Patients

    Although patients are steadily increasing their appreciation of new health care technology and telemedicine interventions, it always helps when healthcare professionals describe specific benefits of remote physiologic monitoring as a valuable treatment option. Just a few of the many patient advantages of RPM include the following:

    • Reducing the risk of contagious illnesses, including COVID-19.
    • Better management of chronic conditions.
    • Avoiding the inconveniences of transportation to the doctor’s office.
    • Because biometric readings are taken at multiple periods outside office visits, healthcare professionals will be able to notice measurements that are outside specified norms. This‌ may prevent more serious medical episodes.6

    A study that analyzed how well older adults could use remote physiologic monitoring found that this connected technology increased the potential for them to remain in their own homes.7

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    4. Select an RPM Service Provider that Lays a Solid Foundation

    The beginning of the patient onboarding process is a key factor in patient compliance and satisfaction. At Medek, we take the time to make sure that your patients know how to effectively use all RPM devices so that you get the data you need to help them thrive. Our outreach strategies have resulted in an onboarding process that is 70% faster than our competitors. Patients can begin taking measurements as soon as they receive their devices. The technology is so easy to understand that many patients don’t need help to get started. Still, the Medek team is always available for them.

    ADDITIONAL RESOURCE: Straight Talk About RPM With Your Patients

    5. Leverage Continuous Support from Your RPM Provider

    It’s important that any partnership with an RPM provider is trusting, supportive, and collaborative. In addition to the high-functioning technology for your medical staff to monitor readings in real-time, the Medek Clinical Care team is always there. We immediately report any measurements to your office that may seem outside of the standard parameters. Additionally, we can assist with billing and other administrative functions as you deem appropriate for your practice.

    Furthermore, we stay informed on any changes to Medicare, Medicaid, and other insurance carriers so that you won’t be surprised. In short, we are your ‘second set’ of analysts and technology experts, making sure that the RPM process runs smoothly.

    Getting Started

    By using remote patient monitoring as an intervention for your patients, you are taking a major step toward expanding opportunities for reimbursement, improving patient self-management, and staying well-informed on how well your patients are doing between office visits. Once you get started…you’ll see the difference…in your patients, your staff…and your bottom line.

    The incorporation of new products and technologies into your medical practice can understandably be overwhelming. At Medek, we are fully committed to playing an integral role in the patient onboarding processes. Thus, none of our customers are alone in ensuring success. We are with you every step of the way!

    Contact Us At

    (866) 336-3335 or Request a Demo

    SOURCES:

    1. American Medical Association. (2022) Remote patient monitoring implementation playbook. http://www.ama-assn.org/practice-management/digital/digital-health-implementation-playbook-step-3-defining-success
    2. Centers for Medicare and Medicaid Services. (2020, December 1). Final Policy, Payment, and Quality Provisions Changes to the Medicare Physician Fee Schedule for Calendar Year 2021. https://www.cms.gov/newsroom/fact-sheets/final-policy-payment-and-quality-provisions-changes-medicare-physician-fee-schedule-calendar-year-1
    3. Yarnall, K. S., Østbye, T., Krause, K. M., Pollak, K. I., Gradison, M., & Michener, J. L. (2009). Family physicians as team leaders: “time” to share the care. Preventing chronic disease, 6(2), A59. http://www.cdc.gov/pcd/issues/2009/ apr/08_0023.htm
    4. Health Resources and Services Administration (HRSA). Leveraging Remote Patient Monitoring in Your Practice. https://th-site-downloads.s3.us-east-2.amazonaws.com/Leveraging+Remote+Patient+Monitoring+In+Your+Practice.pdf; Remote Patient Monitoring (th-site-downloads.s3.us-east-2.amazonaws.com)
    5. Telehealth, Health and Human Services (HHS).gov. (2022, August 26). Telehealth and remote patient monitoring. https://telehealth.hhs.gov/providers/preparing-patients-for-telehealth/telehealth-and-remote-patient-monitoring/
    6. Ibid.
    7. Evans, J., Papadopoulos, A., Silvers, C. T., Charness, N., Boot, W. R., Schlachta-Fairchild, L., Crump, C., Martinez, M., & Ent, C. B. (2016). Remote Health Monitoring for Older Adults and Those with Heart Failure: Adherence and System Usability. Telemedicine journal and e-health : the official journal of the American Telemedicine Association, 22(6), 480–488. https://doi.org/10.1089/tmj.2015.0140

    Additional Resource: Medek website

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