When it comes to older patients, the introduction of new technology into the care and maintenance of their chronic conditions can add stress and mistrust. While younger patients may be quicker to accept new technology, older patients may hesitate and even resist. They may feel more comfortable taking more trips to your office to see you and your healthcare team in person.
This preference is understandable since it is what they have known most of their lives. Yet, the recent pandemic has brought with it a new awareness of telemedicine as a way to stay well and avoid disease.
At Medek RPM, we understand that older patients face different challenges when it comes to change and technology. While some may value efficiency and show excitement in learning how these new ways can improve how they care for their health, others may be hesitant and highly resistant. Here are a few things you and your team can do to help patients understand the process.
Express the Advantages of RPM
While you and your medical team understand the benefits of long-term monitoring, your patients may not. As a result, you will need to express the advantages in ways they can understand and grasp and even schedule some time for your patients to spend with a designated patient care coordinator within your practice. Focus on the key advantages to proactive monitoring and how it can benefit them directly, such as:
- less in-office visits with a potential exposure to germs and illnesses of other patients;
- less coordinating travel to doctor’s offices reducing the expense and time of a visit;
- statistically, having fewer visits to the emergency room or excessive hospitalizations;
- a way to facilitate aging in place, allowing them to continue their care in their own home or community;
- coverage of all or most of RPM services by Medicare.
Simplify the Process
Simplify the home monitoring process by providing your patient with written documentation showing necessary steps. Provide them contact information for a patient care coordinator to help answer questions.
It also helps to partner with an RPM provider that offers medical devices already equipped with everything your older patients need. For instance, Medek RPM provides patients with devices already equipped with cellular SIM cards. These devices do not require setup, the downloading of an app, or Bluetooth pairing (with the exception of oximeters).
More tips for keeping the process simple include:
- explain the onboarding process;
- establish patient care coordinators within your practice, and provide information on the contact at the RPM provider;
- emphasize that digital will not entirely replace the personal touch.
RPM providers can differ in their approach to this last point. Older patients can benefit from an approach that provides patients with ongoing support from a dedicated patient care team. This team can provide training, answer questions, and assist in monitoring patient progress, which frees your staff’s time to grow your practice.
Tips for Successful Patient Onboarding in Remote Patient Monitoring
The many benefits of remote patient monitoring (RPM) are well-established.1 Hospital systems, physician groups, and rural health groups are adopting RPMRead More
Enlist the Support of Family Members
Many of your patients may be unable to conduct their own monitoring, or they may feel nervous or uncomfortable with the process involved. Start by identifying and discussing any impediments to the successful implementation of RPM for the patient and suggest workarounds.
For instance, the patient may be unfamiliar with all the nuances involved with working with digital technology. Older patients may be forgetful at times. In such cases, try enlisting the support and help of available family members, such as a spouse, adult children, or others.
Relieve Privacy Concerns
Older patients may be hesitant or resistant to the new ways of remote patient monitoring due to privacy concerns. You will need to reassure these patients that their medical records will remain protected with the use of RPM. Explain HIPAA regulations, encryption software, and secure networks to ease their concerns.
Find Out How Medek RPM Can Help Your Older Patients Achieve Success
According to a 2022 published study, remote patient monitoring (RPM) excelled during the COVID-19 pandemic for Medicare patients. The pandemic caused an eye-opening experience for many, bringing them closer to accepting and understanding the value of such remote medical services, including telehealth. Your ability to convince your patients of its value has now become easier.
By partnering with Medek RPM, we take much of the pressure off of you and onto our onboarding and personal care coordinators. While you remain at the center of your patients’ chronic care management, your patients become empowered with the ability to assist in their own healthcare monitoring. They grow comfortable with the technology tools and devices available to help them with their healthcare.Ready to learn more about how Medek RPM’s full-service approach can help your practice and provide value to your older patients? Schedule a 15 minute Demo Here!